OPS 571 week 1 study guide

Week One Study Guide: Introduction to Process Design
Readings and Key TermsCh. 3 of Operations and Supply Chain ManagementCore competency
House of quality
Value analysis/value engineering (VA/VE)
Quality function deployment (QFD)
EcodesignCh. 6Lead time
Customer order de-coupling point
Lean manufacturing
Manufacturing cell
Assembly line
Continuous process
Product-process matrix
Breakeven analysisCh. 7 Service Triangle
Service package
High and low degree of customer contact
Service blueprint
Service guarantee
Pure virtual customer contact
Mixed virtual and actual customer contactContent OverviewThe product design process Core competencyProvides potential access to a wide variety of markets.
It increases perceived customer benefits.
It is hard for competitors to imitate.Product development process Phase 0: Planning
Phase 1: Concept development
Phase 2: System level design
Phase 3: Design detail
Phase 4: Testing and refinement
Phase 5: Production ramp-upEconomic analysis of product development projectsBuilding a base-case financial model
Understanding trade-offsDesigning for the customerQuality function deployment (QFD)
Value analysis/value engineeringDesigning service productsService experience fit
Operational fit
Financial fitProduction processes Make-to-stockShortest customer lead time
Inventory may be used to buffer demand uncertainty.Assembly-to-orderHave subassemblies in stock but postpone final assembly until order is received.
Relatively short leadtimes due to postponement strategyMake-to-orderDo not start assembly until receive order; may have components or piecepart in stock.
Inventory held at component or piece part level.Engineer-to-orderLongest lead-times
No inventory is able to be stored as engineering design may…