OPS 571 week 1 study guide

Week One Study Guide: Introduction to Process Design
Readings and Key TermsCh. 3 of Operations and Supply Chain ManagementCore competency
House of quality
Value analysis/value engineering (VA/VE)
Quality function deployment (QFD)
EcodesignCh. 6Lead time
Customer order de-coupling point
Make-to-stock
Assembly-to-order
Make-to-order
Engineer-to-order
Lean manufacturing
Workcenter
Manufacturing cell
Assembly line
Continuous process
Product-process matrix
Breakeven analysisCh. 7 Service Triangle
Service package
High and low degree of customer contact
Service blueprint
Poka-yoke
Service guarantee
Pure virtual customer contact
Mixed virtual and actual customer contactContent OverviewThe product design process Core competencyProvides potential access to a wide variety of markets.
It increases perceived customer benefits.
It is hard for competitors to imitate.Product development process Phase 0: Planning
Phase 1: Concept development
Phase 2: System level design
Phase 3: Design detail
Phase 4: Testing and refinement
Phase 5: Production ramp-upEconomic analysis of product development projectsBuilding a base-case financial model
Understanding trade-offsDesigning for the customerQuality function deployment (QFD)
Value analysis/value engineeringDesigning service productsService experience fit
Operational fit
Financial fitProduction processes Make-to-stockShortest customer lead time
Inventory may be used to buffer demand uncertainty.Assembly-to-orderHave subassemblies in stock but postpone final assembly until order is received.
Relatively short leadtimes due to postponement strategyMake-to-orderDo not start assembly until receive order; may have components or piecepart in stock.
Inventory held at component or piece part level.Engineer-to-orderLongest lead-times
No inventory is able to be stored as engineering design may…