HRM 531 Final Exam – New 2014

HRM 531 Final Exam – New 2014
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1. When conduction a performance feedback discussion, active listening requires: • verbal communications only • summarizing what was said and what was agreed to • interruptions to get your point across • summarizing your key points. 2. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information. • predict • abandon • assign • accept.3. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work. • constructive discharge • invasion of privacy • defamation • lifestyle discrimination. 4. In determining the competitiveness of benefits, senior management tends to focus mainly on • security • cost• worth • value. 5. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity. • secondary • internal• primary • external.6. Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2) • control-based compensation • recognition is a major factor in motivation• the Rucker plan • the Scanlon plan 7. To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should • present only the manager’s perspective • have friends testify…